Sep 05, 2018 A first-time Citrix Receiver for Mac user who obtains Citrix Receiver for Mac from Citrix.com or your own download site can set up an account by entering an email address instead of a server URL. Citrix Receiver for Mac determines the NetScaler Gateway or StoreFront server associated with the email address and then prompts the user to log on. Our antivirus scan shows that this download is safe. The most popular versions among the program users are 9.2 and 4.6. The default filenames for the program's installer are pn.exe or pnagent.exe etc. The latest version of Citrix Access Gateway Plugin can be downloaded for PCs running Windows 7/8, 64-bit.
Applicable Products
- Citrix Gateway
Symptoms or Error
Prior to 13.0 build, If an administrator upgrades or downgrades Citrix ADC through CLI without creating a directory under ( /var/nsinstall/<directory name> ) to save Citrix ADC firmware, then Administrator will notice the following error message if they try to download the Citrix Access Gateway plugin for MAC OS X from Downloads Tab of Citrix ADC GUI
' Forbidden you don't have permission to access /vpns/scripts/mac/Citrix_Access_Gateway.dmg on this server'.
' Forbidden you don't have permission to access /vpns/scripts/mac/Citrix_Access_Gateway.dmg on this server'.
Solution
Till 12.1 build 53.12, the issue persists.Whereas, With 13.0 build 41.20 the Citrix Access gateway plugin file for MAC OS X is present under /var/netscaler/gui/vpns/scripts/mac directory despite upgrading through CLI with or without creating a director under /var/nsinstall as explained in the below mentioned steps:
With 13.0 build 41.20:
1) Copied 13.0 build 41.20 package to /var/nsinstall via CLI.
2) Extracted the package directly under /var/nsinstall ( NOTE: I did not create any directory under /var/nsinstall to save Citrix ADC firmware package)
3) Ran ./installns
RESULT: Accessed the NetScaler through GUI > Download Tab > Clicked on “ Download Citrix Gateway Plug-in for Mac OS X” or “Download Citrix Gateway Plug-in for Windows” > Able to download the files
Confirmed that MAC or Vista Folder found under (/ var/netscaler/gui/vpns/scripts/) .
Work-Around:
Upgrade or Downgrade through CLI by creating a folder under /var/nsinstall or upgrade or downgrade Citrix ADC firmware prior to 13.0 via GUI.
With 13.0 build 41.20:
1) Copied 13.0 build 41.20 package to /var/nsinstall via CLI.
2) Extracted the package directly under /var/nsinstall ( NOTE: I did not create any directory under /var/nsinstall to save Citrix ADC firmware package)
3) Ran ./installns
RESULT: Accessed the NetScaler through GUI > Download Tab > Clicked on “ Download Citrix Gateway Plug-in for Mac OS X” or “Download Citrix Gateway Plug-in for Windows” > Able to download the files
Confirmed that MAC or Vista Folder found under (/ var/netscaler/gui/vpns/scripts/) .
Work-Around:
Upgrade or Downgrade through CLI by creating a folder under /var/nsinstall or upgrade or downgrade Citrix ADC firmware prior to 13.0 via GUI.
Problem Cause
Its a bug.
If an administrator upgrades or downgrades Citrix ADC through CLI without creating a directory under /var/nsinstall, then there is no mac directory getting created under ( /var/netscaler/gui/vpns/scripts ). Hence, they were getting Forbidden error message.
If an administrator upgrades or downgrades Citrix ADC through CLI without creating a directory under /var/nsinstall, then there is no mac directory getting created under ( /var/netscaler/gui/vpns/scripts ). Hence, they were getting Forbidden error message.
Applicable Products
- NetScaler Gateway
Symptoms or Error
When using End Point Analysis (EPA), the plug-in fails to start or fails to scan after starting on MAC. Using a web browser does not initiate the scan, even when using ICA-Proxy for EPA.
The following errors are displayed:
Cannot connect to NetScaler Gateway. Contact your help desk with following information: Endpoint analysis process failed.
Cannot connect to NetScaler Gateway. Contact your help desk with following information: Endpoint analysis process failed.
3006: The plug-in failed to start. Contact your help desk or system administrator.
Solution
Important! This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
To resolve this issue ensure that the preauthentication policy and NetScaler Gateway plug-in are correctly configured.
In this article a File Exist Policy for preauthentication is used to illustrate the correct configuration.
- Create the preauthentication policy and bind it to the NetScaler Gateway virtual server.
For more information refer to Citrix Documentation - Configuring Preauthentication Policies and Profiles.
Note: Ensure that you enable Smart Access Mode. - Download and install the Citrix NetScaler Gateway Plug-in for MAC OS X.
- Create a file on the MAC OS X. Currently, the only supported directory is the /Library directory.
In this example /Library/test.txt is created. - Run Citrix NetScaler Gateway Plug-in.
- Select EditConnections.
- Enter a name for this connection in the Connections tab.
Note: This need not be an FQDN. The FQDN is added as a placeholder for reference. - Specify the FQDN for the NetScaler Gateway virtual server in the Connections tab.
Note: Do not use http or https when specifying the FQDN. - If two-factor authentication is used, select Show secondary password field check-box.
- Close the Preferences Window and select the new site to start the log on process.If you are using a preauthentication policy, then the following screen appears for logon:
Download Citrix Workspace For Mac
Problem Cause
This error is usually observed when preauthentication policy or NetScaler Gateway plug-in is in correctly configured.
Additional Resources
In the NetScaler command line interface, you can run the following command to view the failed EPA scans:
tail -f /var/log/ns.log | grep EVAL
tail -f /var/log/ns.log | grep EVAL
Download Citrix For Mac
The EPA scans that pass will not show in this log.
For more information about EPA, refer to Citrix Documentation - Configuring Endpoint Polices.